Hear what our clients are saying and discover how we go above and beyond to deliver exceptional customer experiences.
A new customer was transitioning to our technology, but had one issue. They had an astonishing 38 supply chain vendors that needed to be qualified and only had 60 days to get it done. The pressure was on! Qualifying vendors is not easy. It requires multiple trips to each of their facilities and multiple rounds of testing. We weren’t going to let them down!
With their sock product failing the AATCC 100 antimicrobial test, our customer knew they had an issue with their alternative antimicrobial solution, so they came to us for help! We leapt at the challenge, and uncovered the issue was due to sulfur impacting the antimicrobial performance. There was only one thing to do, develop a patented process to overcome the sulfur.
We received a late night phone call from a customer in Central America who was experiencing a production issue, and although it was immediately clear it was not an issue with our technology, we still wanted to help in any way we could! So what did we do? We immediately jumped on a plane traveling overseas at our own expense to help solve the problem.
Ready to solve your product needs and challenges with a dedicated partner you can trust for unrivaled support and guidance?